Terms and Conditions

This page sets out the terms and conditions that apply when you use Rich Royal. It explains the relationship between us and our players, the basic rules for account use, and how promotions, payments and disputes are handled. Please read these terms carefully before registering or placing any real‑money bets; by using the site you agree to follow the rules below.

Account responsibilities

You must provide accurate personal details and keep your account information up to date. You are responsible for all activity on your account and for maintaining the confidentiality of your login credentials. If you suspect unauthorised access, contact support immediately. We require identity and address verification before processing withdrawals and may request additional documents as part of our KYC checks.

Only one account is permitted per person, household, address, device and payment method. Accounts found to be duplicated, used for fraud, chargebacks or other abusive behaviour may be suspended, closed and any balances or winnings forfeited.

Eligibility requirements

To register you must meet our eligibility rules, including being of legal gambling age in your jurisdiction (minimum 18 years where applicable) and not located in a restricted territory. Use of VPNs or other tools to bypass geo‑restrictions is prohibited and may result in account closure and loss of funds.

Acceptable platform use

You agree to use the platform lawfully and in good faith. Prohibited actions include collusion, use of automated betting bots, exploitation of bugs or glitches, multiple‑accounting, and attempting to manipulate promotions or game outcomes. Harassment of staff or other players is not permitted. We reserve the right to suspend or terminate accounts for suspected misuse.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms that appear with each offer. In general, bonus funds and free spins carry wagering requirements which typically range from 40x to 50x, and game contribution rates may vary. Maximum bets while wagering bonus funds are restricted - commonly around CA$5 to CA$7.50 per spin or hand. Only one welcome bonus is allowed per player, household or IP, and certain payment methods may be excluded from promotions. We may withhold, void or reclaim bonuses and winnings if we suspect abuse or breach of the promotion terms.

Deposits and withdrawals

Verification

We perform KYC checks to confirm identity and the source of funds before processing withdrawals. Verification reviews are typically completed within 24-48 hours after documents are submitted, depending on volume and document clarity.

Limits and processing

Minimum deposit amounts commonly start at CA$20. Withdrawal minimums usually fall in the CA$25 to CA$50 range. Typical processing times are instant for most deposits, and for withdrawals: e‑wallets may be processed within 24 hours, while cards and bank transfers can take 1-3 business days plus any banking delays. We generally do not charge withdrawal fees, though third‑party costs may apply. Daily and monthly withdrawal limits are applied; typical caps are around CA$5,000 per day and CA$75,000 per month, with higher limits available for verified VIP accounts.

Dispute resolution

If you have a dispute, contact our support team via live chat or email and provide relevant details and documentation. We will investigate and aim to resolve matters promptly. If we cannot reach agreement internally, we will advise on available next steps. Use of the platform while a dispute is outstanding does not prevent us from taking protective actions such as temporary holds on payments.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and notified to active account holders when practical. Continued use of Rich Royal after updates indicates acceptance of the revised terms, so please review this page regularly.