Data Privacy Policy
This Privacy Policy explains how Rich Royal collects, uses, stores, and protects personal information for players in Canada. We take your privacy seriously and describe the types of data we gather, how we use it, who we share it with, and the choices you have about your information. Please read this page before creating an account or using our services.
Types of data we collect
Personal data
When you register, verify your account, or contact support we collect personal information such as your name, date of birth, address, email, phone number, and identity documents for age and identity checks. We also store account credentials, communication preferences, and any information you provide when using KYC or verification services.
Technical data
We collect technical details needed to operate the site and keep accounts secure. This includes IP address, device type, operating system, browser, and connection data. We also log user activity such as pages visited, game sessions, session duration, and basic diagnostics to maintain performance and prevent abuse.
Transactional data
Transactional records include deposits, withdrawals, payment method details, currency choice, bet history, wins and losses, and any refunds or chargebacks. These records help us process payments, handle disputes, and meet legal and compliance requirements.
How we use your information
We use data to operate your account, process payments, verify identity, provide customer support, and prevent fraud. Information is also used to comply with legal obligations, enforce terms of service, and improve site functionality. With your consent we may use contact details for service messages and promotional offers, which you can opt out of at any time.
Data protection practices
We maintain technical and organisational safeguards to protect your information. This includes encrypted connections such as TLS, access controls, secure storage, and regular security reviews. Access to personal data is limited to authorised staff and trusted service providers who need the information to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to support essential site functions, remember preferences, analyse usage, and deliver personalised content. You can manage cookie settings through your browser and by using any consent tools presented on the site. Disabling certain cookies may affect site performance and available features.
User rights
Depending on applicable law, you may have rights to access, correct, restrict processing of, or request deletion of your personal data. You may also have the right to object to certain processing or request portable copies of your information. To exercise any right, contact us through your account or support channels.
Access, correction and deletion of data
Requests to view, update, or delete information are handled through your account settings or by contacting customer support. We may ask you to verify your identity before acting on a request. In some cases we are required to retain records for legal or tax reasons even after an account is closed.
Information sharing and third parties
We share data with service providers that enable payments, identity verification, fraud prevention, and hosting. We may disclose information to comply with legal obligations or to protect the safety of users and the integrity of the platform. Third parties process data under contract and are required to protect it in line with this policy.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to your registered contact method. Please review this page periodically to stay informed about how we handle personal information.